Effective July 29, 2026.

This policy covers redbarnjunk.com and everything that happens when you contact Red Barn Junk Removal of Quakertown — the quote form, the phone line, the text messages, the photos you send us, and the paperwork around a completed job.

It’s written in plain English on purpose. If anything here is unclear, call (215) 607-8804 and ask.

Who We Are

Red Barn Junk Removal of Quakertown 127 S 5th St, Quakertown, PA 18951 (215) 607-8804 office@redbarnjunk.com PA Contractor #PA112494

Red Barn Junk Removal of Quakertown is a trading name of [TBD-P1: legal entity name]. In this policy, “we,” “us” and “our” mean that business. “You” means anyone who contacts us or uses this website.

The Short Version

• We collect what we need to quote your job, show up at the right address, do the work, and get paid.
• We text you about your booking, and we ask first.
• We do not sell your information, and we never share your phone number or your text-message consent with anyone for their own marketing.
• You can ask us what we hold on you, correct it, or have it deleted. Call or email and we’ll handle it.

Everything below is the detail behind those four lines.

What We Collect

What you give us

When you fill in the quote form, call, text, or book a job:

• Your name
• Your phone number
• Your email address, if you give us one
• The property address, or the town and ZIP if you’re only asking about pricing
• What needs to go — whatever you tell us about the items, the access, and the timing
• Photos you send of the pile, the room, or the way in
• Access details you choose to share — a lockbox code, a gate code, where the key is, whether you’ll be there

What we collect when the job happens

• Before and after photos of the space we worked in
• The dump or recycling slip for your load
• The firm price agreed at the property, and what was hauled
• Notes from the crew and dispatch about the job

What the website collects automatically

• IP address, browser and device type, and the pages you visit
• How you got here — a Google search, a Google Business Profile link, an ad, or a link someone sent you
• Which buttons you tap, including phone taps and form submits

That last set is collected through cookies and analytics — see Cookies and Analytics below.

What we don’t ask for

We don’t ask for your Social Security number, your date of birth, or your bank account number. If you send us something we don’t need, we delete it.

Why We Use It

What we use it for	What that means
Quoting	Reading your photos and description to give you a range, then confirming the firm price at your property
Scheduling	Booking your arrival window, routing the truck, and telling you if we’re running late
Doing the work	Getting the crew to the right door with the right truck and the right equipment
Documenting the job	Before and after photos, dump slips, and the completed-job record
Getting paid	Holding a card at booking, charging on completion, and invoicing business customers
Following up	Asking how it went and asking for a Google review — once, plus one reminder
Running the business	Answering questions, sorting out problems, keeping tax and job records, and improving how the site and the phone line work

Text Messages and Calls

Text messages

When you give us your mobile number and book a job, you’re agreeing to get texts from us about that job: a booking confirmation with your arrival window and the cancellation terms, a reminder the day before, a crew ETA on the morning of, and a review request after we’re done.

• Message frequency varies by job — typically 4 to 6 messages per job.
• Message and data rates may apply.
• Reply STOP to any message to stop receiving them. Reply HELP for help, or call (215) 607-8804.
• Stopping texts doesn’t cancel your job — we’ll call you instead.
• Consent to receive service texts is not a condition of buying anything. You can book by phone and ask us not to text you at all.

We do not sell, rent, or share your mobile number or your text-message consent with any third party for their marketing. The only companies that touch it are the ones that send the message for us, listed in Who We Share It With.

Calls

Our phone line is answered 24/7. During crew hours a person takes your call. Outside crew hours — late nights, Sundays, holidays — the line is answered by a digital assistant that identifies itself as automated at the start of the call, takes your details, and books your free on-site estimate. Details taken by the assistant are handled exactly the same way as details taken by a person.

[TBD-P2: call recording. Choose one of the two paragraphs below before publishing — see Before You Publish.]

If calls are recorded: Calls to and from (215) 607-8804 may be recorded or monitored for quality and training. You’ll be told at the start of the call, and if you’d rather not be recorded, say so and we’ll take your details another way. Recordings are kept for 12 months and then deleted.

If calls are not recorded: We do not record calls. We keep written notes of what was discussed — the address, the items, the price range and the schedule.

Photos You Send Us

Photos are the fastest way to get an accurate estimate, so we ask for them. Here’s what happens to them.

• We use your photos to estimate the job, brief the crew, and document the work — nothing else.
• Photos taken on a phone can carry hidden location data. We don’t use it, and we strip it from any image before it goes anywhere near this website.
• We do not publish photos of your property, your belongings, or anything that identifies you without your written permission. No before-and-after post, no gallery, no ad.
• If you do give permission, we blur anything identifying — house numbers, plates, faces, paperwork — and we never label a photo with your name, your town, or the date.
• Ask us to delete your photos and we will, subject to the job records we’re required to keep.

Payments

You pay when the job’s done, by card link, Venmo or CashApp. A card is taken at booking to hold your slot and isn’t charged until the work is complete.

We never see or store your full card number. Card details go straight to our payment processor, which is responsible for holding them securely. What we keep on our side is the amount, the date, the last four digits, and whether it went through.

Venmo and CashApp payments run entirely inside those apps under their own privacy policies.

Cookies and Analytics

This site uses cookies and similar technology to see how people find us and what they do once they’re here.

• Google Analytics 4 — page views, traffic sources, phone-link taps and form submits. Aggregate numbers, not a file on you personally.
• UTM tags — the tracking codes on links from our Google Business Profile, citations and ads, so we know which one sent you.
• [TBD-P4] Google Ads — if you’ve been to this site, you may later see our ads elsewhere on the web. This is standard remarketing; we don’t get your identity from it.

How to switch it off:

• Block or delete cookies in your browser settings.
• Install the Google Analytics opt-out add-on.
• Manage ad personalization at myadcenter.google.com.
• Or email office@redbarnjunk.com and ask us to exclude you.

We don’t currently respond to browser “Do Not Track” signals, because there’s no agreed standard for what a business should do when it gets one.

Who We Share It With

We share your information with the companies that help us run the job, and with nobody else except where the law requires it.

Who	What they get	Why
Our job-management software (Workiz)	Name, phone, address, job details, photos, invoices	Scheduling, dispatch, job records, booking and reminder texts
Our payment processor	Card details, amount	Taking payment
Google (Analytics, Ads, Business Profile)	Website usage data, ad interaction data	Understanding traffic and running ads
Our website host and email provider	Whatever you send through the form or by email	Running the site and the inbox
Our crew	Address, access details, what’s being hauled	Doing the work

Each of these is a service provider working on our instructions. None of them are allowed to use your information for their own marketing.

We’ll also disclose information if we’re legally required to — a subpoena, a court order, or a genuine safety or fraud issue. If the business is ever sold or merged, customer records transfer with it, and this policy follows them.

What we never do

• We never sell your personal information. Not to data brokers, not to lead buyers, not to other contractors.
• We never share your phone number or SMS consent with anyone for their marketing.
• We never publish your name, address or photos as marketing without your written permission.
• We never write a review in your name, and we never offer you anything in exchange for one.

How Long We Keep It

[TBD-P3: confirm these periods with the owner before publishing.]

Record	How long
Quote requests that don’t become jobs	24 months, then deleted
Completed job records — invoice, dump slip, job notes	7 years, in line with normal business and tax record-keeping
Before and after photos	7 years with the job record, or deleted sooner on request
Text-message history	24 months
Opt-out records	Kept indefinitely — that’s the only way to be sure we don’t text you again
Website analytics	14 months

How We Protect It

Your information sits in password-protected, access-controlled business accounts, reached over encrypted connections. Access is limited to the people who need it — dispatch, office staff, and the crew assigned to your job. This website runs over HTTPS.

That said, no website, phone line or software is completely secure, and we won’t pretend otherwise. Please don’t send us anything highly sensitive by text or email — card numbers, ID documents, account details. If we need something like that, we’ll tell you a safe way to send it.

Your Choices

Whatever state you live in, you can ask us to:

• Tell you what we hold on you
• Correct anything that’s wrong
• Delete it — we’ll do that unless we’re required to keep a record of a completed job
• Stop texting you — reply STOP, or just tell us
• Stop emailing you — click unsubscribe, or tell us
• Keep you out of our analytics and advertising

Call (215) 607-8804 or email office@redbarnjunk.com with “Privacy request” in the subject line. We’ll confirm we got it and respond within 30 days. We may need to verify you’re the person the information belongs to before we act — usually by matching the phone number or address on the job.

Asking will never affect your price, your place in the schedule, or the service you get.

If you live in a state with a comprehensive consumer privacy law, you may have additional rights under it, including the right to opt out of targeted advertising and to appeal if we turn a request down. Contact us the same way and we’ll handle your request under whichever rules give you more.

Children

This site is for adults arranging work on a property. It isn’t directed at children, and we don’t knowingly collect information from anyone under 16. If you think a child has sent us something, call (215) 607-8804 and we’ll delete it.

Other Websites

This site links out to places like the Quakertown Borough waste pages, Bucks County household hazardous waste information, and our Google Business Profile. Once you’re on someone else’s site, their privacy policy applies, not ours.

Changes to This Policy

We’ll update this page when what we do changes, and the “Last updated” date at the top will change with it. Material changes get a notice on the site. Using the site or booking a job after an update means the current version applies.

Contact Us

Questions about this policy, or about anything we hold on you:

Red Barn Junk Removal of Quakertown 127 S 5th St, Quakertown, PA 18951 (215) 607-8804 office@redbarnjunk.com

PA Contractor #PA112494

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Companion Copy — the consent line on the quote form

The privacy policy is where the practice is documented; the form is where consent is actually captured. Put this directly under the submit button on every form on the site (homepage quote form, service pages, /property-managers/), as static text — not a pre-ticked box, and not hidden behind a link.

By submitting this form you agree we can call, text and email you about your quote and your job. Message frequency varies; message and data rates may apply. Reply STOP to opt out, HELP for help. Consent isn’t a condition of purchase. See our Privacy Policy and Terms of Service.

Rules for this block:

• Never pre-tick a consent checkbox, and never hide the disclosure in a tooltip or an accordion.
• The wording is identical on every form — carriers and campaign registries check that the site’s consent language matches what’s registered for the texting campaign.
• If a separate marketing-list opt-in is ever added, it must be its own unticked checkbox, worded separately from service messages. Service texts about a booked job and marketing texts are two different consents.

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Before You Publish — open items

#	Item	Why it blocks publication
TBD-P1	The legal entity name behind the DBA. “Red Barn Junk Removal of Quakertown” is the trading name; the policy has to name the business that actually holds the data.	A privacy policy that names no legal entity is unenforceable and reads as boilerplate. This is the same entity that files the DBA and holds PA Contractor #PA112494 (§1, §16 of the brand book) — use that name, exactly as registered.
TBD-P2	Are calls recorded? Pick one of the two paragraphs in Text Messages and Calls and delete the other.	Pennsylvania is an all-party consent state for recording calls. If calls are recorded, every caller has to be told at the start of the call — an announcement on the line, not just a line in this policy. If the digital assistant records or transcribes calls to build its notes, that counts as recording. Confirm what the assistant actually does before answering this one.
TBD-P3	Confirm the retention periods in the table.	The numbers are sensible defaults, not owner-confirmed facts. Confirm the 7-year job-record figure against how long Workiz actually holds records, and against what the accountant requires.
TBD-P4	Is Google Ads remarketing running?	If yes, keep the bullet and the myadcenter link — Google Ads policy requires the disclosure. If no ads are running yet, delete the bullet and add it back on the day the first campaign goes live.
TBD-P5	Confirm the SMS sending platform. The policy names Workiz as the sender.	If booking and reminder texts go out through anything other than Workiz — a separate 10DLC number, a standalone texting tool — that vendor has to be named in the sharing table instead.
TBD-P6	The 24/7 line and this asset’s number.	[TBD-4] in the brand book flags that (215) 607-8804 may be shared with another asset in the portfolio. If it is, the number changes before launch — and it changes in five places on this page. Publish the policy only after the number is final.

Implementation notes

• URL: /privacy/ — matches the footer links already built into widget-footer-red-barn-quakertown-2026-07-29.html:293 and the mobile bar at :364. Don’t publish it at /privacy-policy/ and redirect — the footer link is the canonical path.
• Keep it indexable. Google Ads requires the policy to be publicly reachable; a noindex on a legal page is a common and avoidable disapproval.
• Schema: WebPage with "name": "Privacy Policy" and isPartOf the site’s LocalBusiness node. No FAQ schema on this page.
• Every phone link uses tel:+12156078804 — five instances on this page, all identical, no spaces or dashes in the link string.
• The address string appears exactly twice, both times as 127 S 5th St, Quakertown, PA 18951. Never “South 5th,” never “S. Fifth Street.”
• Link it from three places: the footer legal row, the consent line under every form, and the Terms of Service page. A privacy policy reachable only from the footer satisfies Google but not a customer who’s actually looking for it.
• Cross-reference check: the retention, sharing and payment sections must not contradict the Terms of Service. The card-on-file terms, the 24-hour cancellation window and the minimum call-out live in Terms in full (§5, §9) — this page only describes what happens to the data, and points to Terms for the commercial terms.

Compliance check — what this page deliberately does not say

Checked against §16 of the brand book and the network’s copy constraints:

• ❌ No “insured,” “fully insured,” “Licensed & Insured,” “bonded,” “state certified.” The licence appears only as PA Contractor #PA112494.
• ❌ No “a local person answers the phone.” The digital assistant is disclosed as automated, in the calls section, where a customer would actually look for it.
• ❌ No security guarantee. “Reasonable safeguards” and an explicit statement that nothing is completely secure — an absolute promise of security is a claim, and there’s no insurance behind a breach.
• ❌ No promise to delete completed-job records on demand. Arrival and after photos are the only defence against a pre-existing-damage claim (§6), and an unqualified deletion promise would sign that defence away. The policy says so plainly instead of quietly.
• ❌ No mention of any other asset, brand, or phone number in the portfolio.
• ❌ No claimed certifications, charity partners, or donation tax receipts.
• ✅ Says what actually happens with photos, including metadata stripping and the no-publication-without-permission rule — which is a real differentiator on a page nobody expects to read one on.